Your company’s window of opportunity is either opened or closed with the first line of communication, and this is usually through your switchboard. Once a new client has finally called your company you need to ensure that they are dealt with in the most professional and efficient manner.
Research has shown that 7 out of 10 callers are placed on hold, and what better occasion to communicate positive and constructive information.
Rather have a professional 'on hold' production communicating with your callers and informing them of relevant company information. These productions will make sure your company sounds professional; your callers have made the effort so make sure it is not wasted by silence or annoying jingles.
We install our IMS program onto your PC with email facilities, the machine can continue to be used for day to day activities. We connect the PC, through the sound card, to the PABX.
The Pre-Recorded messages are recorded by our professional voice artists and are available in English, Afrikaans, Zulu, and Xhosa. Messages are updated via internet or email, making the process automated and easy to update.